Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-customer-satisfaction-surveys-via-chatbot.livebursts.com (hereinafter referred to as “AI Customer Satisfaction Surveys via Chatbot” or “we,” “us,” or “our”). We prioritize and commit to safeguarding your privacy by ensuring the secure handling of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, storage, access, and processing of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://ai-customer-satisfaction-surveys-via-chatbot.livebursts.com
  2. All associated applications and services
  3. Interactions through any of our platforms
  4. Information collected via links to third-party platforms on our site

However, it’s crucial to understand that this policy does not extend to privacy practices of other websites or services accessed through links provided on our platform. These external sites have their own privacy policies, and we encourage you to review them before sharing any personal data.

Processing Activities

This Privacy Policy guides your interactions with us when:

  1. You utilize our applications and services as an authorized user.
  2. You visit our websites linked to this policy.
  3. You engage with our communications, including newsletters, emails, calls, or texts/SMS messages.

Personal Data Collection

We collect diverse categories of personal data, which include:

  1. Account Information: Details required to create and maintain your user account.
  2. Payment Information: Data related to transactions made through our services.
  3. Financial Information: Financial records or banking details for payment processing.
  4. Purchase Information: History of your purchases on our platform.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device when using our apps.
  6. Location Data: Geolocation information provided by your browser or device.
  7. Feedback: Your responses to surveys, feedback forms, and product reviews.
  8. Social Media Information: Details obtained from social media platforms when you connect them with our service.
  9. Product Information: Preferences, ratings, and interactions related to products on our platform.

We collect this data through various methods: user input forms, interaction with our applications, automated technologies, and third-party providers who share personal information in accordance with their privacy policies.

Cookies

We employ cookies to enhance your experience and provide valuable analytics. Cookies are categorized as:

  1. Strictly Necessary: Essential for the basic functionality of our platform.
  2. Preference: Remember user preferences and settings.
  3. Analytics: Track website usage and gather statistical data.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for legal requirements and the initial purposes for which it was collected. Once these purposes are fulfilled, we securely delete or anonymize the data in accordance with applicable laws.

Security Measures

AI Customer Satisfaction Surveys via Chatbot has implemented robust organizational safeguards and security protocols to protect your personal data:

  1. Encrypted Communication: We utilize encryption to secure data during transmission.
  2. Secure Third-Party Processing: We engage trusted partners who adhere to strict privacy standards for data processing.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal data from this age group.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: Request access to and information about the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure: Demand the deletion of your personal data in specific circumstances.
  4. Restriction: Limit our use of your personal data for certain purposes.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: Be free from discriminatory practices based on your exercise of privacy rights.
  8. Appeals/Complaints: File appeals or complaints with our privacy team and relevant regulatory bodies.

Please note that the availability of these rights may vary based on local laws, and you can contact our privacy team for more information.

Changes to Policy

AI Customer Satisfaction Surveys via Chatbot reserves the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any inquiries, unsubscribe requests, or questions related to data privacy, please contact us:

  • Email: contact@ai-customer-satisfaction-surveys-via-chatbot.livebursts.com
  • Address: [Provide our physical address if applicable]